faq

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Invitation
Etiquette

1. Do you send samples? How to order samples?

Yes, you can order sample via this link: https://www.claritynco.com/wedding-invitation-sample-orders.html
Please type the sample SKU and choose quantity (1) for each of the samples.
Regretfully the samples come non-personalized, but give you the chance to inspect the craftsmanship, the colors and the quality of the materials.

2. Shipping

We can ship orders to all the countries in the world.
For more details about our shipping, please check here: https://www.claritynco.com/shipping-information/

3. Can you print other foreign languages besides English?

Yes, it is a free service, however we do require you' the customer' to provide us with the wording and verses before or after you place the order and will take responsibility for any mistakes,
therefore we do ask you to check your verses thoroughly before submitting to us.
But for Arabic wording, please provide your wording with PDF file to us.

4. Can I add some additional information on the response cards?

Yes, we will happily change the wording on the response cards. You can either add some additional information onto the response card or change the entire wording.
The changes are free of charge. You just need to write clear instructions in the comment section of the order page when you place the order.

5. Do you do other cards besides wedding invitations?

If you want to order other cards, such as gift cards, menu cards, wedding programs, bridal shower invitations, enclosure cards, place cards, etc, we can easily custom make them to suit your needs and requirements.

6. Can I customize the color or size of an invitation shown on screen?

Yes. We can customize the invitations for you according to your requests.
If you do require a color change then you will be asked to write your color request, background and lettering details in the special instructions and comment section.
You can give us the name of the color or choose the color from our color chart. After you place the order, our designer will create your proofs according to your requests and email you proofs within 36 hours.
If you want to make any changes, please email or call us back.
If you want to change the size of an invitation, please let us know the size you want and we'll give you a quote about your order after that. (Changing size usually comes with a different price for each invite)

7. Can you print the return address on the envelopes and the guests' addresses?

We currently do not offer addressing service onto the envelopes.

1.Currency

Our prices are in US dollars. If you are from Canada, Australia, or European countries, when you go to checkout, it will automatically be converted into the currency in your own country according to the current exchange rate.

2. What methods of payment do you accept?

We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 business days due to the clearance process.) and Western Union
(Note: If you wish to use Western Union, please contact us for further information).

1. Can I cancel the order after it reaches you?

Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive a refund.
However, due to the fact that our designers have spent time on the design of your order, $15 will be deducted as a design fee when we provide you the refund.
If you haven't received the eproofs yet, you'll receive a full refund.

2. What should I do if I want to make any changes after confirmed my order?

You can email us or call us to make changes.
If you want to make another change after you have confirmed the e-proofs in email, please contact us immediately and we will check the status of your order and let you know if a change can be made.
Please note additional fees may be required to stop your order for requested changes.
We will do our best to make any changes before your order is printed. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory.
Thus, it is important that you make sure your order is correct before you confirm your e-proofs.

1. What's the best time to order my wedding invitations?

Invitations should be ordered at least four months prior to the wedding. Engraved and letterpress invitations should be ordered around four to five months in advance.

2. When should we mail out wedding invitations?

Invitations should be mailed on average 8-10 weeks before the wedding.

3. Whose names should be included on the invitations?

Traditionally, only the bride's parents' names are listed at the top of the invitation, especially if they're hosting and paying for the entire event. However in recent years both parents have been included .

4. Are response cards necessary?

Reply sets are a necessary evil for any first-time wedding of over 50 people or more.
There are ways to lessen the ”fill-in-the-blank” look of the r.s.v.p. card while still providing a practical means of response.
You can also tell your guests to reply by email or phone.